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FAQ
We are helping small business get online
Starting a website shouldn’t feel complicated, expensive, or confusing.
We work with small businesses every day many of whom have never had a website before, or have been frustrated by past experiences. This FAQ section is here to answer the most common questions we get and to explain how everything works in simple, clear terms.
If you can’t find what you’re looking for, you can always get in touch and we’ll be happy to help.
Frequently Asked Questions
If you still have questions, feel free to reach out, we are always happy to help.
General Questions
Each plan includes a set number of monthly content updates.
These can be things like:
Updating text or images
Adding new sections
Making small layout tweaks
You can send your changes at any time, and we’ll take care of the rest.
If you need more updates, additional changes can be added at a small monthly cost.
Once we’ve received your details and content, most websites go live within 7–10 days.
Larger websites or those requiring more pages may take slightly longer, but we’ll keep you informed throughout the process.
No, we’ll guide you through exactly what’s needed.
If you already have text or images, great. If not, we can help structure your content and make recommendations so nothing feels overwhelming.
Yes. Every website we build is fully responsive, meaning it works and looks great on mobile phones, tablets, and desktops.
All plans include ongoing support for your website.
If you have a question, need a change, or something doesn’t look right, just get in touch and we’ll sort it for you.
Pricing and Contract
You can cancel your plan at any time.
Because your website is built with no upfront cost, the website itself remains part of your subscription during the first 36 months.
If you cancel during this period:
Your monthly payments stop
Your website and hosting are removed at the end of your billing period
Yes — after 36 months, the website is fully yours.
At that point, if you decide to leave:
We’ll provide a full website handover
You’re free to host it wherever you like
- You will no longer recieve monthly updates or support
That’s absolutely fine.
If you’d like to leave before the 36-month period and keep the website, you can do so by paying the remaining balance of the full 3-year term.
Once this is paid:
The website becomes yours
We’ll provide a full handover
This allows us to:
Build your website with no upfront cost
Spread the design and build cost over time
Keep monthly pricing affordable for small businesses
It’s how we offer professional websites without large upfront fees.
There’s no long-term contract in terms of monthly payments.
You’re free to cancel at any time the only difference is when ownership transfers, as explained above.